Step 01
Report the Loss
Gather your ownership details, identify the circumstances of the loss and complete the required reporting and supporting documentation.
When a physical share certificate is lost, stolen, damaged or becomes unusable, shareholders may need to follow a formal process to establish their ownership and obtain the required replacement documentation.
Duplicate share certificate issuance is the formal process used when the original physical share certificate has been lost, stolen, damaged or otherwise becomes unusable.
The purpose is not to create new shares. It is to establish and document the existing ownership so that the holding can subsequently be dealt with according to applicable procedures.
The process can involve documentation, public notice, an objection period and final issuance of the required replacement documentation. The exact requirements should be checked for your individual case.
Gather your ownership details, identify the circumstances of the loss and complete the required reporting and supporting documentation.
Where applicable, the loss may need to be advertised or otherwise notified in accordance with the requirements applicable to the holding.
Once documentation is verified and applicable requirements are completed, the company or registrar processes the replacement documentation.
The exact list depends on the shareholder, holding and circumstances. Typical documentation may include the following.
Identity and tax verification.
Identity and address verification.
Relevant bank account documentation.
Required where dematerialisation applies.
Where applicable to the ownership.
Additional documentation may apply to NRIs.
Share your situation with the SR Finance team and understand the documentation, process and next steps relevant to your case.